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NetID Account: Changing your Password 
Audience: Faculty;Staff;Full-Time;Part-Time;EMBA

Operating System: All
Article Number: 240 .18.0

Updated: 4/14/2014 2:45 PM
Summary
Change your NetID password, and update saved passwords on your computer or phone.

Changing your NetID Password

I know my current password
Click here to change your NetID password on the password change system, NU Validate .

I forgot my password or it has expired
NU Validate for self-service password changes if you provide correct answers to at least 2 of your security questions.   If you do not remember your current password, or if your password has expired, click on the Forgot Your Password?" button.

I don't know the answers to my security questions
If you do not remember the correct answers to at least 2 security questions, you must visit the KIS Technical Support Center (TSC) with a photo ID for an activation code; activation codes cannot be provided via email or phone, per Northwestern IT's guidelines listed on their NetID Password Reset Guidelines page. 

If you are away from campus and cannot correctly answer your security questions, Northwestern will allow KIS to accept a request for an activation code from a dean, director, or department chair after they verify your identity over the phone.  Please contact the appropriate person below to get this process started:

  • FT students: Fran Langewisch, Assistant Dean of Student Affairs, 847-491-2828
  • PT students: Alana Stegich, Assistant Director of Student Services, 312-503-6635
  • Executive MBA students: Suzanne Waller, Associate Director of the EMBA Program, 847-491-5348


Updating your Computer and Phone

Step 1: RESTART YOUR COMPUTER

Because your computer is connected to email and/or password protected network drives (i.e., KPrint, G: Drive), your computer is constantly trying to connect with your old password.  Restarting your computer removes your connections to these drives to avoid security lockouts.

Step 2: Removed Saved (Cached) Passwords

IMPORTANT: After your restart your computer, you must also update all computers, phones, or other devices that use and save your NetID and password to avoid security lockouts on your account.

Windows 8

  1. Tap the Windows key on your keyboard & type Credential Manager.
  2. In the list of results that appears, select Credential Manager.
  3. Click any entries that contain "kellogg" or "northwestern" and select Remove from Vault.
  4. Repeat step 5 for any entry containing "kellogg" or "northwestern".
  5. Restart your computer.

Windows 7

  1. Navigate to Start
  2. In the Start menu's Search box, type Credential Manager and click on Credential Manager in the list that appears. 
  3. Click any entries that contain "kellogg" or "northwestern" and select Remove from Vault.
  4. Repeat step 4 for any entry containing "kellogg" or "northwestern".
  5. Restart your computer.

Windows XP / Vista

  1. Navigate to Start > Control Panel.
  2. Select User Accounts 1 and click on Manage Network Passwords. A new window will appear.
  3. Highlight any entries that contain "kellogg" or "northwestern" and select Remove
  4. Close the Stored User Names and Passwords & User Accounts windows
  5. Restart your computer.

Mac OS X

  1. Click on the Spotlight search icon (magnifying glass) in the upper right hand corner of your screen.
  2. Enter Keychain Access and select it from the list of search results that appears.
  3. Click on All Items and search for "kellogg" and "northwestern."
  4. Hold down the Command key & select saved entries for Kellogg & Northwestern services that you log into with your NetID & password.  These entries may include, but are not limited to:
    • Exchange
    • directory.kellogg.northwestern.edu
    • webmail.kellogg.northwestern.edu
    • Northwestern VPN
    • Northwestern 802.1x password
    • KPrint...
  5. Choose Edit > Delete, or just hit the Delete key on your keyboard.
  6. If prompted, enter your local computer password (NOT your NetID password) to authorize the deletion of the saved entries.
  7. Quit Keychain Access.

Virtual Windows on a Mac
If you connect to the Northwestern wireless network, Kellogg email, printers, or network drives within a Windows Virtual Machine (VM) on your Mac, you will also need to update your password within your Windows VM.

Step 3: Reconnect to the Northwestern Wireless Network

NOTE: The location of your WiFi settings will depend on your device model, software version, and cellular carrier.

Step 4: Reconnect to Kellogg Email

If you have setup your Kellogg email account in Outlook (2010 or 2011), you should be prompted to log in with your new password the next time you start Outlook.  If you use Mac Mail, you can find instructions for setup here.

To prevent issues with account access, it is best to remove & reconfigure your Kellogg email account on your phone or other mobile devices. 

Step 5: Re-connect to mapped network drives and printers

Windows:

  1. Restart your computer
  2. Re-run the KPrint installation script (FT and PT) or re-run KelloggConnect. 

Mac OS X:

  1. Network Shares
  2. Network Printing
    1. Full Time MBA and PTMBA students
    2. EMBA students - no additional work is required

1 If you do not see this option, you may need to switch the Control Panel to Classic View. To switch to Classic View, click on the link in the upper-left of the Control Panel window.