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Appointment Based Support and Consultation 
Audience: Full-Time

Operating System: All
Article Number: 603 .6.0

Updated: 7/18/2011 9:43 AM
Summary
This article details how to schedule an appointment with subject matter experts in the Kellogg Information Systems Technical Support Center (TSC).

Overview

Kellogg Information Systems (KIS) will provide appointment based support hours on Wednesdays between 9:00am - 4:00pm. Consultation time will be divided into hour long appointments with the subject matter expert.

Why request an appointment? 

  • Avoid waiting in line for support in the Technical Support Center (TSC) Jacobs Room #158
  • You want in-depth information or assistance with an application’s feature or a service KIS provides

Please note that KIS will continue to provide you with walk-in, phone, and email support. Non-appointment based support includes computer configuration, loaner equipment, software troubleshooting, account and access assistance; as well as support for many other Kellogg resources and services.

How to request an appointment?

Appointments are scheduled in the order we receive them; not all first choice appointment requests can be accommodated so be sure to have a couple of additional alternative times to meet.  At this time, 1 hour appointments are available on Wednesdays between 9am – 4:00pm.

Appointment requests must be made through email; please email kis-help@kellogg.northwestern.edu with a description of the issue or item you would like KIS to analyze or consult.  Please be as specific as possible and include your availability for the upcoming Wednesday.

Once KIS receives your email we will schedule a meeting with you via Outlook, indicating who your subject matter expert will be and when your appointment is scheduled.

Please arrive on-time for your appointment and bring any necessary accessories (power adapter, software, etc.) you believe we may need to support your issue or question. If you are more than 15 minutes late for your appointment, KIS may need to reschedule your appointment.

Waiver Notice

By accepting technical support from Kellogg Information System (KIS) staff, you expressly waive all claims against KIS and its agents for any damages to your computer system or data that are incidental or consequential to the technical support or advice rendered by KIS. You understand that technical support you receive from KIS may void manufacturer warranties and you understand that KIS offers no verbal or written warranty, either expressed or implied, regarding the success of this technical support or associated advice. You understand that you have the right not to accept support from KIS staff and to seek technical assistance elsewhere.